Warranty conditions
DIESEL REMA CENTER is AUTO HRVATSKA PRODAJNO SERVISNI CENTRI d.o.o. brand (Hereinafter collectively: DIESEL REMA CENTER).
Warranty applies to any Diesel Rema Center product sold by AUTO HRVATSKA PRODAJNO SERVISNI CENTRI d.o.o. and its authorised dealers, in Croatia and worldwide.
Diesel Rema Center products are covered by warranty in regular use and for intended purpose against defects in workmanships for duration of 12 months. DIESEL REMA CENTER accepts responsibility for faults within the warranty period if they are caused by defects in material or workmanship. In this case, DIESEL REMA CENTER will repair or replace the returned product free of charge in the shortest time possible.
DIESEL REMA CENTER accepts no liability for damages and product defects resulting from:
- Improper installation and / or inadequate maintenance of the product
- Not following the manual for instalation and use of the product
- Failure to adhere to installation / operation instructions
Warranty processes
The customer who claims a defective product within warranty period must allow DIESEL REMA CENTER to thoroughly examine the product and investigate the cause of the failure in Auto Hrvatska PSC service workshop. It is the customer’s responsibility to arrange and bear costs of claimed product delivery as well as to supply all the information about the identified fault.
When claimed products are delivered for inspection in the course of a claim process, the entire set must be supplied. A complaint can be communicated via phone or email. During the warranty period, DIESEL REMA CENTER will repair or replace any defective component that is in the warranty period. DIESEL REMA CENTER reserves the right to replace a defective DIESEL REMA CENTER product or relevant parts with a product or a part of equivalent value, or repair them. If a replacement is required, the replaced DIESEL REMA CENTER product or components become the property of the DIESEL REMA CENTER company.
DIESEL REMA CENTER attaches great importance to the tags as reference points. In order to avoid any necessary delay in processing of your claim, please do not remove warranty plates from the products. Defective parts without no warranty tags are accepted only if they can be proven to indeed be DIESEL REMA CENTER products. After repair, the DIESEL REMA CENTER will grant warranty during the rest of the warranty period or grant a new 12-month period.
If an authorized DIESEL REMA CENTER service finds that there is no claimed defect, the cost of the product inspection, delivery and other costs is borne by the customer. Auto Hrvatska PSC will accept exclusively the direct costs of repair or replacement of the product at the authorized service. No other costs or charges caused by defect product will be accepted.
If any DIESEL REMA CENTER product needs a warranty repair, the cost of transport from the customer location and return transport will be borne by the customer. DIESEL REMA CENTER will not be liable for any damage or loss of goods during the transport of the product under warranty to the DIESEL REMA CENTER service workshop and back. The buyer will bear all the risk and expense of any damage or loss in transport. DIESEL REMA CENTER will only reimburse the transport cost in case of approval and acceptance of the warranty. DIESEL REMA CENTER will not be liable for any loss or revenues or any other commercial or economic loss of any kind except those expressly stated herein.
The customer agrees to bear costs such as damage to the vehicle and the engine as well as the costs of removing, installing, shipping and delivering the product, the costs of transporting the vehicle and the goods, haulage of the vehicle, lost profits, damage to the goods, damages to third parties, bodily injuries etc.
As long as the product is labelled as a DIESEL REMA CENTER product and during the warranty period, it will be replaced or repaired at no cost, since DIESEL REMA CENTER attaches great importance to customer satisfaction and always looks to find appropriate solution.
By purchasing DIESEL REMA CENTER products, the Customer here acknowledges that DIESEL REMA CENTER shall not be liable for any material defects of DIESEL REMA CENTER products (visible or invisible).
Thank you for your trust.
Delivery and Packing
It is our mission to make life and business easier on our customer. Optional delivery to any part of Europe and beyond. Let our staff find the most cost-effective delivery method and prepare any document that may be required. We are familiar with the process and we would love to do this dull work for you.
However, if you wish to pick up the parts from our location, we are looking forward to meeting you.
Protected quality
Each caliper packing is protected and to protect our customers against purchase of inferior-quality copies. The label is a seal of original Diesel Rema Center product. Also, appropriate mandatory certificate is on every box. Each certificate comes with all the required information and protection code.
Data protection
DIESEL REMA CENTER is AUTO HRVATSKA PRODAJNO SERVISNI CENTRI d.o.o. brand (Hereinafter collectively: DIESEL REMA CENTER).
The content on www.dieselremacenter.com is copyrighted. Unauthorized use of any part of the www.dieselremacenter.com website without permission of the copyright owner is considered to be a copyright infringement and is subject to a legal action. Documents, data and information published on the Website may not be reproduced, distributed or in any way used for commercial purposes without the explicit consent of Auto Hrvatska Prodajno servisni centri d.o.o. (hereinafter referred to as Auto Hrvatska PSC) or in any way that may cause damage to Auto Hrvatska PSC or any third party. The documents, data and information published on this Website may only be used for the users own purposes and in a manner that will not infringe any copyright and any other right of any third party.
By using www.dieselremacenter.com, any user will be considered to be familiar with and comply with these terms of use at all times, including data processing and cookie options.
Auto Hrvatska PSC is committed to respecting the anonymity and privacy of the users of this website. Consent to personal information collection (to the statement below):
I give my consent to company AUTO HRVATSKA PRODAJNO SERVISNI CENTRI d.o.o., Hrvatski Leskovac, Zastavice 25C, Company ID (OIB) 87682591133 (hereinafter: DIESEL REMA CENTER) to collect, process and disclose my personal information (name, surname, any personal ID number or code, contact address and phone numbers, bank account number) for commercial and marketing purposes, and all compliant purposes in accordance with applicable laws, for the purposes of company AUTO HRVATSKA PRODAJNO SERVISNI CENTRI d.o.o., their contractors, vendors and service providers, consignees, partners, clients, products and services. I have been informed of my rights to access and correct the information as well as of possible consequences that may arise if I decline to grant such right and I declare that I grant the mentioned information voluntarily.
The above data will be used solely for the purpose of better insight into and understanding of the individual needs and requirements of users as well as developing the best possible quality of any service to the user’s satisfaction. Auto Hrvatska PSC is obligated not to make this information available to any third party without the explicit consent of the user. If you have consented to the use of your data to receive company and product information in any of our applications or mobile apps, you can revoke your existing consent in the future at any time.
DIESEL REMA CENTAR reserves the right to modify the contents of these web sites and will not be liable for any possible consequence resulting from such changes.
By using the contents of this website, the user accepts all risks arising from such use and accepts to use the contents of this website solely for personal use and at own risk. DIESEL REMA CENTER/Auto Hrvatska PSC also excludes all liability for any damages that may arise to the user or to any third party from use or misuse of the contents of this website.
This website also contains documents, data, information and links to other sites created by third parties. Such data, information and links will be labelled as such whenever it is possible. Auto Hrvatska PSC has no control or influence over the above-mentioned documents, data, information or over other websites and excludes all liability for any content that was altered in the meantime. This Data protection statement is not valid for other vendors’ websites that are linked to our site.
This website uses Google Analytics, Google Inc.'s (hereinafter “Google”) web analytics service. Google Analytics uses so-called “cookies”, text files stored on your computer, which enable analysis of website use. In particular, the cookies may be “first-party cookies” (Google Analytics cookie) and “third-party cookies” (DoubleClick cookies). The cookie generated information about your use of this web site (including your IP address) are uploaded to a Google server in the US and stored there. Google uses this information to analyse your use of the website, compiling reports about activities concerning the website for the benefit of the website’s operator and for the purpose of provision of other services related to use of websites and Internet, which especially concerns Google Display Advertising (i.e. Remarketing, Google Display Network Reporting, integration of DoubleClick Campaign Manager and Google Analytics Demographics data and interest Categories Reports). Additionally, Google may transfer this information to any third party when it is required to do so by law and when such a third party provides data processing services at Google’s request. Under no circumstances will Google associate your IP address with any other data held by Google. You can prevent placement of cookies onto your computer by choosing the appropriate browser settings. However, let us inform you that in this case it may be impossible to use all the functions of this web site to their full extent. By using this website, you express your consent to the processing of data obtained about you by Google in the manner described above and for the aforementioned purpose.
You can prevent the collection of your data by Google Analytics by clicking on the following link: Google Analytics Opt-out Browser Add-on.
Alternatively and additionally in case of mobile users, you can use the OptOut cookie. Use this link to set this cookie and Google Analytics will no longer collect your data.
Click here to disable Google Analytics tracking.
Also, you can exercise your general right to object about the use of your data for commercial purposes at any time and with future effect. Concerning the observations on the use of analytic tools with a complete IP address, we would like to emphasize that this page uses Google Analytics services with the “_anonymizeIp ()” extension so that the IP addresses are processed in a shortened form to prevent their direct connection.
You can opt out of Google Analytics for a customized Google advertising network using the advertising settings at www.google.com/settings/ads.
DIESEL REMA CENTER reserves the right to change these terms of use. The users will be notified in due time and in an appropriate manner about any change to these terms of use. Amendments to these terms of will become effective on the date of their publication on the www.dieselremacenter.com website.
Trademark protection
DIESEL REMA CENTER is AUTO HRVATSKA PRODAJNO SERVISNI CENTRI d.o.o. brand (Hereinafter collectively: DIESEL REMA CENTER).
The original parts and links used on this site serve for the description purpose and are not the original marks. Names, models, product types, codes, product information, and brand trademarks are used to identify a product. Each reference to any name of a manufacturer and a type of product is given solely for the purpose of classification. DIESEL REMA CENTER is neither an official distributor of the above manufacturers or trademarks owner.
Any written abbreviation, such as “KB”, “ME”, “Knorr“, “Meritor“ or “Wabco” and others, may in no case be equated with the sale of an original product, part or assembly of the above abbreviations. All of our remanufactured products have been remanufactured in our production facility under “Diesel Rema Center” brand and are accordingly sold under our brand name and references or are specifically tailored to our customers.
Diesel Rema Center brand production facility can not be held liable in the event that the buyer or user removes our identification markings (box, packaging, protective adhesive labels, certificate). Every Diesel Rema Center product is a substitute for an original product. If indicated, the other part numbers are used for reference purposes.
Disclaimer
DIESEL REMA CENTER is AUTO HRVATSKA PRODAJNO SERVISNI CENTRI d.o.o. brand (Hereinafter collectively: DIESEL REMA CENTER).
We do not vouch that the use of this web page will be available at all times or that the contents of the web site will be timely, accurate, safe and flawless.We do not vouch that the results acquired by the use of our web page will meet user expectation or that those results will be completely reliable.You hereby acknowledge and confirm that you have been informed that we may, at any time and without any previous notice, suspend or cancel provision of our services in the form of this web pages and contents thereof and that such cancellation or suspension may be for a definite period of time as well as permanent.You hereby expressly accept any risk arising from the use or inability to use this web-site.Except when expressly stated otherwise, any product or service presented or provided to you by contents of this web site are presented or provided on “as is” and “as available” bases. No implied or expressed warranties or assurances, representation rights or any other provisions are made.
DIESEL REMA CENTER and its agents, representatives, officials, employees, affiliated companies, service providers, internees or license providers will not be held responsible for any injury, loss, material damage, damage claims and pecuniary, exemplary or punitive damages, direct or indirect, in any form.In particular, responsibilities for lost business, revenue, income or profit are expressly waived as well as for data loss, replacement costs or any similar damages, including when such injury, loss, material damage, damage claims and pecuniary, exemplary or punitive damages, lost business, revenue, income or profit have been agreed upon or arisen from breach of terms of agreement, including when these are caused by omission, negligence or gross negligence in performance of such agreement or have risen from use of any service provided or products supplied on the basis of information and any other content provided on this web-site.
Furthermore, such waived damages and claims include, but are not limited to, any claims that in any way relate to your use of any of the web-site contents and errors and omissions therein.
In the jurisdictions which limit such waiver of responsibilities for incidental or consequential damage, our liabilities will be restricted to the extent allowed by relevant legislation in force.
Personal Data Processing Rights
a) Right of access to personal data
The User is entitled to be informed if AUTO HRVATSKA PRODAJNO SERVISNI CENTRI d.o.o. (hereinafter: “Auto Hrvatska”) processes their personal data and the extent of such processing.
b) Right of rectification
If the personal data processed by Auto Hrvatska are incomplete or incorrect, the user may request their rectification or update at all times.
c) Right of erasure
The User is entitled to request erasure of their personal data if (i) the purpose of their processing ceased to exist, (ii) the data processing is unlawful, (iii) the data processing disproportionally affects the user’s protected legitimate interests or (iv) the data processing is based on a consent that had been withdrawn. However, other factors that may hinder the erasure of personal data must be considered. Such factors may include obligation to store the data by law, ongoing proceedings or establishment, exercise or defence of legal claims.
d) Right to restriction of processing
The User has right to restrict the processing of their personal data:
- if they contest the accuracy of the personal data, for a period enabling Auto Hrvatska to verify the accuracy of the personal data,
- when the processing of the User’s personal data is unlawful, but the User opposes the erasure of the personal data and requests the restriction of their use instead,
- if the personal data are no longer necessary in relation to the purposes for which they were collected, but the User still needs the data for establishment, exercise or defence of legal claims,
- if the User objected to processing of personal data.
e) Right to data portability
If such data are processed by automated means, Auto Hrvatska will provide to the User any data processed on the basis of the User’s consent or necessary for performance of a contract. The data will be provided in a structured, commonly used and machine-readable format. Where technically feasible, Auto Hrvatska may transmit such data to another controller, subject to User’s request.
f) Right to lodge a complaint
If the personal data processing by Auto Hrvatska is necessary for the performance of a task carried out in the public interest or in the exercise of official authority, or on grounds of the legitimate interests of Auto Hrvatska, the user is entitled to object to the processing of their personal data if the User’s interests for the protection of their personal data overrides the controller’s interests. The user has the right to object to processing of personal data for direct marketing purposes at any time and without justification.
g) Right to complaint
If the User has a reason to believe that Auto Hrvatska, in the course of personal data processing, violated the User’s rights concerning personal data protection and their interests, rights and freedoms, Auto Hrvatska encourages the User to contact Auto Hrvatska to discuss and clarify any concern.
The User can excerise any of their rights by direct call to telephone number 00385 (0) 1 6449 910 or writing to the following address:
Auto Hrvatska Prodajno servisni centri d.o.o.
Zastavnice 25 C, Hrvatski Leskovac
HR-10257 Brezovica.
In addition to direct contact with Auto Hrvatska, the User may address their concerns by lodging a complaint with Croatian authority competent for the personal data protection, which is Agencija za zaštitu osobnih podataka (Personal Data Protection Agency).
Data Controller Contact Information:
Phone: 00385 (0) 1 6449 910
Headquarters, address: Zastavnice 25 C, Hrvatski Leskovac
HR-10257 Brezovica
Security of Data
Auto Hrvatska takes appropriate technical and organisational measures that protect the User from, but not limited to, loss, alteration and unauthorised access to their personal data. Any measure taken is periodically reviewed and, whenever necessary, updated to match the current state of the art. In the event of personal data breach that may be considered a high risk for the User’s rights and freedoms, Auto Hrvatska will notify the User to that effect in accordance with the applicable regulations.
In addition to the safety, security and protection measures that are taken by Auto Hrvatska, an appropriate level of the User’s personal data protection requires that the Users themselves also exercise caution and maintain confidentiality when storing or communicating their personal data.
The period for which the data will be stored
Auto Hrvatska will store and process the User’s data only for the period necessary to achieve the specific purpose(s), unless the applicable regulations require that the data is stored for shorter or longer periods or in other cases, where explicitly mandated by the regulations. The data is permanently erased or rendered anonymous after expiry of that period.
If you should choose to provide us with personal information – as in an e-mail or by filling out a form and submitting it to us through the Site – we will use that information to respond to your message and to help us get the information you have requested. Auto Hrvatska does not collect personal information for commercial marketing or distribution to any private organizations.
